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Posts: 5
Registered: ‎04-06-2019
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Unable to Change Shipping Address on Pre-Order

I pre-ordered a game on March 9th, but I've since moved and need to change the shipping address, but the site tells me I'm unable to make changes because they're "working on my order" despite the game not being released until July 26th.


I can't just cancel it and re-do the order either because it's a high demand item and has been sold out for a while.

Posts: 5,543
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Registered: ‎12-23-2016

Re: Unable to Change Shipping Address on Pre-Order

Hello jake-o,


Thanks for joining us at the Best Buy Community forums. I'm sorry to hear that your pre-order isn't able to have the address updated.


I can take a look into that to see if I'm able to get that changed for you. Please reach out to me through a private message by using the link in my signature below this post. I'll need your name, email address, and phone number. Please also include your order number, the original shipping address, and the new shipping address in that message.



Kyle R|Social Media Specialist | Best Buy® Corporate
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