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Posts: 2
Registered: ‎04-22-2020

Unable to Change Shipping Address on Pre-Order that is supposed to be delivered this Friday

I pre-ordered a game, somehow the game is shipping to an old address, but the site tells me I'm unable to make changes because they're "working on my order". It won't let me cancel or change the address. Please help!

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Posts: 2
Registered: ‎04-22-2020

Re: Unable to Change Shipping Address on Pre-Order that is supposed to be delivered this Friday

I got off the phone with Support and they were unable to make any changes with the order. They advised to call back when I get a notification of shipping.

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Registered: ‎11-23-2018

Re: Unable to Change Shipping Address on Pre-Order that is supposed to be delivered this Friday

Hello, RobertoCases, and welcome to our online community! 

 

Thanks for posting to our Forums for support. Please know we also received your Private Message and followed up with you there. You can look to your inbox for further assistance.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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