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Posts: 2
Registered: ‎04-18-2019

Unable to Cancel Order



I just placed an order online, and have been unable to cancel it. I would love to add a product or two to the order. Please could I get some assistance in canceling the order. 


Thank you,

Posts: 2,152
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Registered: ‎08-08-2017

Re: Unable to Cancel Order

[ Edited ]

Good morning, mtkidk472,


Welcome to our community.  Depending on the status of an order and how far it has progressed, our options to modify or cancel an order can vary.  Typically, orders can only be modified within 30 minutes of checking out on, so it may be easier for you to simply create a second order with the additional items you're eyeing.  That said, I'd still be happy to review your options in terms of cancelling this order if that's what you have your heart set on.


To get started, I’ll need to gather a few pieces of information from you first.  Please send me a private message that includes the information below and I will see what I can do to help.  A private message can be sent by selecting the blue “Private Message” button in my signature at the bottom of my post.


Full name
Email address

Phone number

Order number


How to Cancel Your Order


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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