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New Member
Posts: 4
Registered: ‎01-14-2019

Unable To Verify My Own Information? My Online Order Cancelled!

[ Edited ]

Making a purchase online with bestbuy seems to be a nightmare, I have been on the phone for past 2 hours with the 888-237-82898- cusomer-service center as to why my the on going sales order got cancelled only to end up with email stating unable to verify information depsite I input the right information for payment. I have been making purchases once every now and then online everytime which goes through fine without any problem but soon as the macbook pro comes on sale and I use my Capital One VISA card along with  the reward certificate to make the purchase it get cancelled after being in progress for 2 hours. I spoke to my bank agents on severale ocassionto be sure they not holding back and responese was negative they have no hand in the cancellation meaning it solely bestbuy fault!!!

 

My Order Number: {removed per forum guidelines}

Name: Robert {removed per forum guidelines}

Number: {removed per forum guidelines}

 

And I have been wondering if this problem can be resolved in a timely fashion whilst the sales is on going so I can grab my very first own macbook before discounted deal goes off!??

 

 

 

Posts: 2,152
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Registered: ‎08-08-2017

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hello Robert,

 

Welcome to our community.  Shopping online undoubtedly makes life a whole lot easier, so I can understand your wanting to get answers as to why your recent order was cancelled.  We appreciate you wanting to shop with us and I’ll be happy to advise you on this.

 

It looks like we had to remove your information from public view to protect your privacy, and I’ll need a few more details from you first before I can look into this further.  When you can, please send me a private message that includes the following:

 

  • Your full name
  • Email address
  • Phone number
  • Cancelled order number(s)

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”. 

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-14-2019

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hi Sam,

 

I have sent a private message for the above requested details as it seems it unright for me to post up here on the forum my personal information. Luckily sales is on going so hopefully if issue is resolved on time I can still get the purchase made.

Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hi Robert,

 

Thank you for sharing the requested information.  I've contacted my partners at BestBuy.com and requested that they review your cancelled orders in more detail.  As soon as I have an update to share, I'll reply here.  In the meantime, your patience is greatly appreciated.

 

I hope to have good news for you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hello again, Robert,

 

I have heard back from my partners at BestBuy.com and was informed that the circumstances leading to these cancellations have been corrected.  You should be able to place new orders without issue.

 

If there is anything else I can do to help, please let me know.

 

Best wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-14-2019

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Sorry for late reply but same issue persist, orders are still cancelled. I couldn't get macbook as it was on sale due to problem still not solved with cancellations.

Posts: 5,745
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Solutions: 328
Registered: ‎12-23-2016

Re: Unable To Verify My Own Information? My Online Order Cancelled!

[ Edited ]

Hi again Robert,


Welcome back to the forums. I’m sorry that you’re still having issues with orders getting cancelled. Sam isn’t available just now, so I’ll be hopping in to help you out.


Could you please reach out to me through a private message with that newly canceled order number,a long with the email address and phone number associated with it? I just want to be sure I’m looking at the correct order before diving in.


Thanks, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-14-2019

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hello KyleR,

 

I appreciate you looking into my case as Sam is unavailable. I have sent a previate message containing my email, last cancelled order number and my phone number. I will be looking forward to hearing a positive reply from you

Highlighted
Posts: 5,745
Topics: 66
Kudos: 534
Solutions: 328
Registered: ‎12-23-2016

Re: Unable To Verify My Own Information? My Online Order Cancelled!

Hi Robert,


Thanks very much for sending that message in to me. I’m going to reach out to some partners, and send you a reply to that message once I have an update for you. It may take a bit of time, but I’ll be sure to get back to you once I have any new details.


Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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