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New Member
Posts: 1
Registered: ‎08-11-2022
Accepted Solution

Unable To Cancel Online Order

I made a purchase online for ram, but noticed that it was the wrong amount of pins for my laptop. I noticed it immediately but the three buttons to either make shpping changes, change to pick up, and cancel order are all disabled even though it is within the 30 mins. The expected ship date isn't until 6 days so hopefully this can be resolved before it ships.

Any help would be appreciated, thanks.
Social Media Specialist
Posts: 60
Registered: ‎05-07-2019

Re: Unable To Cancel Online Order

Hi Jayson3,


Welcome to the Best Buy Forums! We appreciate you reaching out to us here. I hate to hear that your order got placed for the wrong RAM and you're unable to cancel it. I know that kind of thing can be frustrating, especially when you catch it pretty quick. I'd be happy to take a look into this and see what we can do. Can you please send over a private message including your full name, phone number, email address and order number? You can click on "Private Message" next to my signature. Thank you and hope to hear from you soon.



Caleb|Social Media Specialist | Best Buy® Corporate
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