BestBuy.com

[TheVibes]

I tried and tried to use my Best Buy gift card online but the area where I put the card number and the PIN is too short. The PIN is 16 letters and the PIN is 4 and the area only lets me type 16. Please HELP

[Allison-BBY Social Media Specialist]

Hey, TheVibes, and welcome to our online community!

Thank you for posting on our forum for support with your gift card. I'm sure you've been looking forward to using this, and I'm happy to help as best as I can. 

It sounds like you may be trying to enter the gift card PIN in the same spot as the gift card number. There should be separate areas to enter these numbers when you submit your gift card information upon checkout.

Hope this helps,