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Posts: 5
Registered: ‎01-31-2018
Accepted Solution

UPS: "The receiver does not want the product and refused the delivery." added to tracking. What now?

Hello,

 

I was expecting to recieve Monster Hunter World: Iceborne Master Edition - PlayStation 4 on Friday, September 6, 2019 after placing it on pre-order. The item was scheduled to be delivered today, but I never recieved it. When I checked the tracking information this evening, it had a  "The receiver does not want the product and refused the delivery." message.

 

I do not understand why this is the case. I did not recieve the package and was actually home at the time it was supposed to be delivered. But I really don't want it to be returned to the sender, so what should I do now?

New Member
Posts: 5
Registered: ‎01-31-2018

Re: UPS: "The receiver does not want the product and refused the delivery." added to track

A second status has been added of "The package was refused by the receiver and will be returned to the sender." around 8 PM, but in Columbus, KY?

 

The first attempt was in Columbus, OH (which is accurate), but now the process of returning the item is in the order information and I have no game. Smiley Sad

New Member
Posts: 5
Registered: ‎01-31-2018

Re: UPS: "The receiver does not want the product and refused the delivery." added to track

I contacted UPS customer service over the weekend and received a reply. UPS Customer Support informed me that the package was identified damaged while in transit, and that is what caused the package not being delivered.

 

That clears up the confusion, but I am still concerned about receiving my order. Will the damaged package be replaced? Will I receive a refund? I have no idea. But I'd much rather receive the game I ordered.

Posts: 117
Topics: 3
Kudos: 13
Solutions: 1
Registered: ‎12-04-2018

Re: UPS: "The receiver does not want the product and refused the delivery." added to track

[ Edited ]

Welcome back to the Forums, sarisa_senshi!

 

As a gamer myself, I put quite a few hours (more than I care to admit) into Monster Hunter World so I was pretty excited to hear that an expansion was coming out! While I have yet to check it out personally, I have heard some great things so far. With that being said, I'm disheartened to hear that the copy you had pre-ordered has been damaged in transit.

I would be more than happy to take a closer look at what may be possible at this juncture. Please feel free to send me a Private Message containing:

 

  • Your full name
  • Phone number
  • Email address
  • Order number

To send me this message, please click the blue "Private Message" button located in my signature.

I look forward to hearing back from you!

 


All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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