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Posts: 1
Registered: ‎10-16-2019

UPS lost my monitor

On October 5th, I ordered a Dell S3219D monitor. It was to be delivered Tuesday, October 8th! that never happened. Instead the tracker never updated and after filing a claim with UPS it seems my package got lost somewhere in transit. I got an email from one of their reps asking to "contact the sender for final resolution." and that's you guys, Best Buy. What are my options? Can I get another monitor shipped to me? Or would a refund be in order? Please let me know.

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: UPS lost my monitor

Hi, Matix_,


Thanks for creating a profile here on the Best Buy Forums. Welcome to this awesome community, and please take some time to explore this awesome platform.


I would be looking for some options as well if my order had been lost in transit, and we appreciate you taking the steps to reach out to UPS to start the process. I’d be happy to take a look into what options we may have available at this time!


To do so, please click on the blue button in my signature below to send me a private message. Please include your full name, email, phone number, and order number there so I can access the purchase.



Quinton|Social Media Specialist | Best Buy® Corporate
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