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Posts: 2
Registered: ‎08-21-2019
Accepted Solution

UPS has not received the package yet

[ Edited ]

I ordered Xenoblade3 two weeks ago, and the system shows it will arrive on Jul 29, but the system keeps showing the shipper created a label, UPS has not received the package yet since Jul 28, until Aug 1. So the  UPS does not actually get the package, but best buy mentions they shipped the package.


My order number is {removed per forum guidelines}


Please save my problem!

Posts: 152
Topics: 1
Kudos: 13
Solutions: 12
Registered: ‎11-08-2021

Re: UPS has not received the package yet

Hey there, WeiShen.


Thanks for reaching out to us here on the Best Buy Forums. When I order something online, I expect it to be shipped out as soon as possible, so I understand your frustration. Could you please send me a private message with your full name, phone number, and email address, so I can look into this for you?



Connor|Social Media Specialist | Best Buy® Corporate
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