01-30-2021 12:02 PM
I placed an order a week ago and selected the UPS store since it would not allow me to choose the local Best Buy. After a few shipping delays, I got a message that the UPS store DENIED the shipment, and it was being sent back to Best Buy for a refund. I contacted UPS support and they said that they denied it because I did not have a drop box with them. I also contacted Best Buy support and they said it was too late to do anything.
The website clearly says:
You've got more pickup options
Looking for a secure and convenient place to pick up your order? In addition to the Best Buy stores in your area, you can now choose to pick up your order at any one of our convenient alternate pickup locations, including UPS © stores, CVS © pharmacies, and other local businesses.
The Learn More link brings me to a page that makes no mention of needing a drop box with UPS in order to select it, neither does any step of the checkout process.
Why is the UPS store even an option if I can't actually get orders sent there?
02-02-2021 03:05 PM
Thank you for taking the time to join our community, and for bringing this to our attention. When placing an order online, I can understand wanting to arrange for the most convenient option to get your package. I'm disheartened to hear about what transpired and apologize for any inconvenience this may have caused.
I can see that this has since been shared with the appropriate team for further review. We truly appreciate you providing us with this feedback regarding your experience. Should you have any other questions or concerns I may be able to assist with, please don't hesitate to let me know.