BestBuy.com

[shihchiun]

Got a tracking update from UPS stating that the merchandise is missing and the carton has been destroyed.

What happens now? Does Best Buy re-ship automatically?

[John-BBY Social Media Specialist · Accepted solution]

Welcome to our community, shihchiun.

Not too long ago, I too received such information for one of my orders. It was upsetting to say the least that my very desired item was not going to make it too me as planned.

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your telephone number
• Your email address
• Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.