11-06-2017 01:38 PM
IS BEST BUY AWARE OF THE SHIPPING METHODS UPS PRACTICES?
BEST BUY IS PAYING UPS FOR DELIVERY SERVICE,
BUT, THEN UPS THEN PASSES IT ON TO THE USPS SYSTEM.
WHICH DELAYS ORDERS TO MYSELF.
WHY IS BEST BUY PAYING UPS RATES, ?
WHEN THEY TRANSFER THE DELIVERY
SERVICE TO USPS. WHY NOT USE THEIR SERVICES
TO BEGIN WITH.
11-07-2017 01:43 PM
Thanks for joining us at the Best Buy Community forums. Orders arriving late are always frustrating, and I apologize if your order took longer to arrive than expected.
We are aware that sometimes UPS will hand a delivery off to the USPS. This is a service that UPS uses fairly often. Logistics can be complicated and in some cases it’s actually faster to have an item ship from UPS to the Post office and then to you than it is to use the Post Office all the way from the start. Sometimes a hiccough in the process can cause a delay, however, and I’m sorry if this has affected a recent order of yours.
I’ll be sure to document your disappointment with the way this worked out for you in our corporate systems. We really appreciate you feedback. I’m confident the next time you place an order with us we’ll provide you with a better experience.
If you have any other questions or if there’s anything else I can help you out with please let me know.
Social Media Specialist
11-07-2017 03:53 PM
11-08-2017 08:19 AM
Hello again dmr52,
I’m sorry to hear that your full order still has not arrived.
I’ve also received your private message about this. Because we respect your privacy I’ll be responding directly to that message rather than posting in this thread. You can check that message by logging in to your forum account and clicking on the orange envelope in the top right corner of the screen.