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Posts: 1
Registered: ‎11-12-2020

UPS Claiming item is lost in transit. Best Buy offering empty promises. I'm Out $700+.



I've spent countless hours with CSRs on both the UPS and Best Buy side for an item lost in transit. I purchased the item on 10/28 and it was shipped out via UPS ground on 10/29. The item was slatted for delivery on 11/4 and it hasn't received any updated scans since.


UPS advised I reach out to Best Buy to begin the claims process, which I did. I spoke to a CSR regarding my case and what my options are at this point seeing as I probably won't be receiving this package. I've been told time and again that the back office is investigating this issue and I should receive a response in 48-72 hours and to call back if I do not receive a response from their team. I call back again after 72 hours and they tell me the same thing - wait another 48 - 72 hours.


At this point, I would like a refund on my purchase. I shouldn't have to be 'punished' for UPS' mistake and I shouldn't have to be strung along everytime I request an update. Like another member on this board, I've been told multiple times, "rest assured you will recieve your order" and, "please trust me, this will be fixed."


I'm seriously beginning to lose all faith in Best Buy when it comes to them trying to make things right for customers. I conciously pick shopping at Best Buy over bigger retailers like Amazon, simply because they have been great, until now. I'm begining to regret it all and could care less if I need to take my business else where at this point.


If someone, anyone on the Best Buy side can get my an update from the back office on my case, please let me know otherwise, I may have to resort to a charge back by next week. This is getting old and I'm done spending time trying to get this resolved.

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: UPS Claiming item is lost in transit. Best Buy offering empty promises. I'm Out $700+.

Hi, Person3000, and welcome to our online community!

Thank you for reaching out to us on our forum regarding your recent order. I’ve also located your private message to us, and I'll be sending you a followup message there momentarily. You’ll be able to read this in your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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