02-02-2021 02:56 PM
Hi I ordered a mini-fridge and it arrived in no box, only wrapped in plastic. The fridge is horribly damaged and parts of it were smashed in. It is too large for me to bring to the store and I need it picked up. I have talked to support over the phone multiple times but UPS keeps asking for a $12 charge when I got to schedule a pickup with the prepaid labels they have given me. Thanks for any help.
02-03-2021 06:45 PM
Hey, BrendanCallaway, and welcome to our online community!
Thank you for posting on our forum for support. While I hate to hear you received a damaged mini fridge, I'm happy that an agent was able to get a reship done for you. But, I understand that leaves you stuck with the original damaged unit. I'm happy to see what options might be available moving forward.
First, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,