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Valued Member
Posts: 53
Registered: ‎09-28-2011

Trying to return a phone past 14 days

I went into the store to return a phone that was delivered on Oct 22.  I have not opened it.  I was told to contact corporate to see if they would allow a return.  I am also an elite plus member.  Also, what is the price match policy with this as well.

 

Thanks, Brad

Emerging Expert
Posts: 6,394
Registered: ‎02-25-2013

Re: Trying to return a phone past 14 days

Unfortunaly you have exceeded the return perior for the phone.  

 

 Price Match Guarantee does not cover:

  • The online prices of retailers not listed in the "Special considerations" section.
  • Contract cell phones sold by any online retailer.
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Valued Member
Posts: 53
Registered: ‎09-28-2011

Re: Trying to return a phone past 14 days

"online retailer" would that mean I can't price match Costco? What about if Bestbuy sells it cheaper?
Posts: 7,849
Topics: 3,406
Kudos: 236
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Registered: ‎10-10-2012

Re: Trying to return a phone past 14 days

Hello there, Brad,

 

We appreciate that you chose Best Buy for your phone purchase, though it appears it wasn’t what you may have needed.

 

Per our Return & Exchange Promise, cell phones have a 14 day return/exchange period.  Beyond that, we wouldn’t be able to offer a return on this product.  I apologize if the store gave you the impression that we could authorize this, that would be incorrect information.

 

In regard to our Price Match Guarantee, the period to price match would be the same as the return/exchange period.  As this would be outside of the 14 days, we wouldn’t be able to match a lower price on a cell phone.

 

Thanks for posting,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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