05-08-2020 03:58 PM
Hello. I have been getting the run around between Sprint and my current MVNO provider Redpocket about getting the phone SIM unlock to be use outside Sprint network. Here's the full story: I bought an iPhone SE, first generation, back in August 14, 2016, paid in full on bestbuy.com website and pickup at the store. My intent at that time was to use on Sprint MVNO network (not Sprint themselves). I had switch between different MVNO between then and and now currectly with Redpocket. I contacted Sprint a few days ago trying to get the iPhone SIM unlock. I was informed they could not do it because I never activated the phone on their system and told me to contract my current MVNO provider or the store where I bought the phone. Next I contact Redpocket if they could get my iPhone SIM unlock. They told me they don't unlock any phone that has not bought from them and suggest I contact the store where I bought the phone. So this is where I am now. Is it possible that you can get my phone SIM unlock? Like I said earlier I bought the phone on bestbuy.com. I can provide the order number if you need to look it up. Sprint additionally told me I should not have any problem getting the phone SIM unlock since it's fully paid. Thank you for your time.
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05-09-2020 12:16 PM
Best Buy doesn't lock/unlock phones, the locking/unlocking is attached to the purchase details/contract and is actually handled by the carrier service you purchased it under. If you have the purchase details and it was locked to the unnamed Sprint MVNO, so long as you've fulfilled their contract terms (most have a required length of service activation) then they should be able to unlock it for you. This is handled by the carrier themselves via Apple's Activation servers.
05-09-2020 03:28 PM
Hi. The phone i bought was never under any contract nor I sign any contract since I bought and paid full. Also all the Sprint MVNOs that I had signed up are all "no contract, cancel anytime" deal. And as I mention before, I contacted Sprint themselves, and they told me my phone can be SIM unlock but only from the place where I originally bought the phone. So now what I am suppose to do if you say Best Buy doesn't unlock phone?
05-09-2020 03:50 PM
05-09-2020 04:52 PM
The phone was sold under no MVNO. It's not a prepaid/no contract phone. I bought the iPhone that was lable for Sprint network. I can give you the order number if you want to see exactly what I bought or a copy of the receipt if you cannot look up the order that was 4 years ago.
05-09-2020 04:57 PM
Ok, then it was a postpaid contract phone purchased outright. And if you say that it was labeled for Sprint, that means it follows Sprint's postpaid unlocking policy: https://www.sprint.com/en/support/solutions/device/faqs-about-unlocking-your-sprint-device.html
You'll need to work with them.