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Posts: 3
Registered: ‎09-14-2020

Trying to add my Best Buy credit card before I receive it in the mail

Hello there, like the title states, I'm trying to get my credit card linked to my account before it arrives in the mail. I know I'm probably jumping the gun as I applied and got approved for the card on 9/9 but I'd rather be safe than sorry with the upcoming nvidia 3000 series being released. 

 

I checked out another forum to address this and went to this link and then clicked on "Check Application Status". I got through the steps to verify my info and to link my Best Buy account with Citi and then clicked "Continue Shopping" and I arrive at an error stating "We're sorry; we were unable to save your new card to your BestBuy.com account." 

 

Any help to try and make this happen would be greatly appreciated, thank you!

Posts: 4,853
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Registered: ‎11-29-2016

Re: Trying to add my Best Buy credit card before I receive it in the mail

Good afternoon, asapnoxius,

 

Welcome to our forums, and congrats on your new My Best Buy credit card!  Getting it linked to your BestBuy.com account should be a straightforward process, so I’m sorry to hear there seems to be a bit of a roadblock in this process.

 

We’ve thrown together a step-by-step process to get your card linked to your BestBuy.com account, which you’ll find here, and hopefully that should help.  If after following those steps, you’re still not able to get your card linked, I’d recommend logging out of your BestBuy.com account on any devices it might be logged into, clearing your browser history and cookies, and attempting to log in and repeat the process.  Hopefully this will resolve the issue, but if you’re still having trouble, feel free to follow up with me here, and I’ll be happy to continue to assist in any way I can.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-14-2020

Re: Trying to add my Best Buy credit card before I receive it in the mail

Hey there Sean, thanks for getting back to me. I tried doing all of that and I still end up with the error at the end that they're unable to save the card. I tried again on a different browser using Firefox and that was a fresh install, but still no luck.
Posts: 4,853
Topics: 52
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Registered: ‎11-29-2016

Re: Trying to add my Best Buy credit card before I receive it in the mail

Hi, asapnoxius,

 

Thank you for following up!  Generally speaking, these errors can be a result of the information provided to Citibank not matching what is listed on your BestBuy.com account.  An alternate phone number, different email address, or even a middle initial that might be linked to our card, could cause the error message you’re receiving.  If ensuring all the information you’re entering is precisely what was provided to Citibank you still have this error, I would recommend waiting for the physical card to arrive, so you might get it linked to your account that way.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-14-2020

Re: Trying to add my Best Buy credit card before I receive it in the mail

The card came in today but thank you anyways.
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Registered: ‎09-29-2008

Re: Trying to add my Best Buy credit card before I receive it in the mail

Hi, asapnoxius,

 

So, since the card came today, did you get it linked to your account? It should be pretty straight forward to add a credit card to your My Best Buy account/

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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