10-17-2019 06:13 PM
I am trying to log on to my best buy account and it tells me I have to reset my password. I put in the last four of my phone number and i get nothing. I try email, and the email is correct and I get nothing. Im checking my spam folder to make sure but it is not there. I have tried this on multiple computers and multiple browsers. Any help would be appreciated. Thanks
10-18-2019 12:00 PM
Via the app or the web site?
10-18-2019 12:52 PM
Basic starting points.
Restart your devices
Clear your history, cache, and cookies.
10-18-2019 01:29 PM - edited 10-18-2019 01:30 PM
Good afternoon, all,
Welcome to our forums! As you can imagine, we’ve done a lot of troubleshooting for password troubles here, so I appreciate you taking the time to join our Community to seek our assistance.
From incorrect or outdated phone numbers being the number linked to your account, to duplicate accounts, there could be a few different things that might be causing the issues you’ve run into. As bobberuchi has mentioned, clearing your browser cache is a great place to start, as this will often resolve the matter. Additionally, if you are logged into your account on more than one device, be sure to log out of both, before attempting to reset your password. Finally, if you’re attempting to access your account on a mobile device, uninstalling and reinstalling the app may also resolve the issue.
If you continue to have trouble accessing your account following these troubleshooting steps, please don’t hesitate to visit our Support Forums again, and we’ll be happy to offer any additional assistance we can.