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New Member
Posts: 1
Registered: ‎05-12-2019

Trouble buying on bestbuy

Dear all member!
All my orders got cancelled right away after placing them.

This is the only information in the cancellation emails:

We canceled item(s) from your order.
Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.

Credit card I used is fine, i used two credit cards, a mastercard and a visa.
the funds in my credit cards where just fine but now i will lose the 400 USD discount on the macbook i want to buy because i need to wait for bestbuy to release the funds and to be aplied to my credit card.

can you please help me?
Thank's a lot!

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Posts: 7,058
Topics: 115
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Registered: ‎12-23-2016

Re: Trouble buying on bestbuy

Hi, dulichviet,


Welcome to the Best Buy Community forums. I know what a pain it can be to have orders cancelled like that. 


While we cannot honor past pricing, I’d be happy to look into your orders to see if I can offer any advice on why the orders are not going through.


Please send me a private message through the link in my signature. I’ll need your name, email address, phone number, and the most recently cancelled order number.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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