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Posts: 7
Registered: ‎05-18-2011

Triple charged

[ Edited ]

I online ordered a microwave and surround on 4/14. My credit card was charged $483.62 on that day. Order #{removed per forum guidelines}. Sometime later I got notice from my card issuer that BB charged me $124 again. And a week later a second notice of another $124 charge. Looks like I’ve been charged three times for the surround. I cannot get through via phone.  Three times we’ve called only to be transferred to a line that eventually hangs up. Online help is no better. This is very very frustrating. I've posted this on BB Facebook page. No response. Overcharging on credit cards is a serious crime. Please look into this and respond.

Posts: 12,425
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Registered: ‎01-03-2013

Re: Triple charged

Hello, wormchaser, and welcome! 


I apologize for the delay in our reply. Thank you for choosing to shop with us for a microwave and trim. I'm sure you're eager to have this order fulfilled. It sounds like your order may not be fulfilled, causing some behavior with your credit card I can understand would be concerning without explanation. 

When an order is placed on using a credit card, the funds will be authorized to ensure they're available. Authorizations do not actually allow the collection of funds, and typically expire after a few days, releasing the funds back to you. If the order remains unfulfilled, the authorizations may be replaced periodically. I would be delighted to take a closer look at this to ensure this is what's going on. Please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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