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Posts: 5
Registered: ‎01-27-2019
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Tried to buy E-gift card via paypal, order was canceled

Tried to buy a best buy e-gift card for the upcoming Kingdom hearts 3 game with a visa gift card. Was told i couldnt buy one  through the online store itself, so i tried using paypal and again after the transaction wwent through on the store . I got a email saying

"Hello ,We're sorry. We were unable to process your e-gift card order from Best Buy®.Your credit card will not be charged. "

. yet the payment was deducted from the card as a pending authorization. WHY?  Its been 3 days since it happened and the payment hasnt gone back to the gift card. Im gonna spend money at your store yall should have a better system.

ive still got the order number and a picture of the screen after the order went through on the website itself, what should i do to get this resolved quickly? I dont want to have to wait till after the game releases to get it, or after it releases to be given back my money on my visa gift card.

New Member
Posts: 5
Registered: ‎01-27-2019

Re: Tried to buy E-gift card via paypal, order was canceled

Hello?
Posts: 3,261
Topics: 25
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Registered: ‎11-29-2016

Re: Tried to buy E-gift card via paypal, order was canceled

Hi DigiStory,

 

Welcome to our forums, and thank you for connecting with us for your question.  Order cancellations are often a frustrating experience, and I’m sorry to hear it’s one you’ve gone through.

 

As outlined in our Cancel Your Order Help Center article, we’ll authorize your credit card or PayPal account to make sure sufficient credit is available.  Once the order is cancelled, the time it takes for the authorization to be removed from your account can vary, depending on the form of payment.

 

While we’ll be unable to expedite this process, if you have any other questions regarding how long the authorization will remain on your account, I recommend contacting PayPal at their Help Center, which you can do here.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-27-2019

Re: Tried to buy E-gift card via paypal, order was canceled

But my order doesnt show up in the canceled orders though on my page. And it was canceled almost immediately as soon as i got done with the order, like i got a email from yall after it was finished telling me that hte order was cancelled. I still have a order number , isnt there anyway you can void the order or transcation or anything ? I really need the funds!!!!!!!!!!!
New Member
Posts: 5
Registered: ‎01-27-2019

Re: Tried to buy E-gift card via paypal, order was canceled

and i just talked with Paypal customer service and they said "Upon reviewing your account, I see that the merchant has not cancelled the order and the authorization is in pending. Please contact the merchant to cancel the authorization. You will get the funds back once the merchant cancels it."

So can i please private message you the order number and all the details and have you cancel it ?

Posts: 3,261
Topics: 25
Kudos: 347
Solutions: 198
Registered: ‎11-29-2016

Re: Tried to buy E-gift card via paypal, order was canceled

Hi DigiStory,

 

While I can’t guarantee I’ll be able to provide you a different answer than what I’ve previously provided, you’re welcome to use the blue “Private Message” button in my signature to send me the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to review your order further.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-27-2019

Re: Tried to buy E-gift card via paypal, order was canceled

oh okay, ive sent a private message to you
Posts: 3,261
Topics: 25
Kudos: 347
Solutions: 198
Registered: ‎11-29-2016

Re: Tried to buy E-gift card via paypal, order was canceled

Good morning DigiStory,

 

Thank you for getting back to me with your information.  I’ll be replying to your message in a bit, which you can read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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