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New Member
Posts: 4
Registered: ‎07-04-2021

Tried purchasing E-gift card and was declined but authorization amounts are being held .

I had tried to purchase an E-gift card through the Bestbuy.com website link. After moving through the purchase process It said I had been declined to purchase the gift card. I have the funds available but noticed I accidently put in my email for both sender and receiver so I assumed that was the issue and tried again. After being declined a second time I checked the account linked to my payment method and now saw 2 authorization charges for the amount of the egift card. I had been told I was declined when attempting the purchase so never received any confirmation emails nor did the person I was trying to send the card to. I was told by my bank that the purchase was still open on Best Buys end so I couldn't dispute or cancel the charges. also that I should contact the merchant, Best Buy. I tried talkingng to live support they can't seem to find any purchase in their history so they told me to contact my bank. What can I do?

 

 

New Member
Posts: 4
Registered: ‎07-04-2021

Re: Tried purchasing E-gift card and was declined but authorization amounts are being held .

I will be in contact with the BBB, and the ftc in regards to Best Buy and Cash Star Inc. for abusive business practices as well as fraud. I am getting the run around from both companies on this matter. I have seen countless others who seems like they have suffered from the same exact problems.
Posts: 6,291
Topics: 214
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Solutions: 321
Registered: ‎08-21-2017

Re: Tried purchasing E-gift card and was declined but authorization amounts are being held .

Good morning, tycox93,

 

Welcome to our community forums. I appreciate you taking the time to write to us regarding this e-gift card purchase. I know I keep a close eye on my bank account and would also feel concerned to see a charge for a purchase that didn't process. I would be glad to provide some information on how to get assistance moving forward.

 

As you mentioned, e-gift cards are fulfilled by our partner CashStar. While I wish I could be of more assistance regarding these authorization holds, I would recommend reaching out to CashStar Support directly so they can review these orders.

 

Please do let me know if there are any other matters that I can help you with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-04-2021

Re: Tried purchasing E-gift card and was declined but authorization amounts are being held .

It doesn't seem like anybody is able to help me. You can't help yet the charges clearly say Best Buy-CashStar in my account. And the link on your website took me there and your companies logo is big and bold in the left corner but you cant help me. This is crazy. I have reached out to CashStar Support numerous times and all I'm told is that they don't see any information in regards to this matter. I can't even get them to aknowledge that I had attempted to make the E-Gift Card purchases at all. I've read through the forum and I have seen easily 10 or 20 people with the same exact issues as I'm having with Best Buy and CashStar.