07-04-2021 09:26 PM
I had tried to purchase an E-gift card through the Bestbuy.com website link. After moving through the purchase process It said I had been declined to purchase the gift card. I have the funds available but noticed I accidently put in my email for both sender and receiver so I assumed that was the issue and tried again. After being declined a second time I checked the account linked to my payment method and now saw 2 authorization charges for the amount of the egift card. I had been told I was declined when attempting the purchase so never received any confirmation emails nor did the person I was trying to send the card to. I was told by my bank that the purchase was still open on Best Buys end so I couldn't dispute or cancel the charges. also that I should contact the merchant, Best Buy. I tried talkingng to live support they can't seem to find any purchase in their history so they told me to contact my bank. What can I do?
07-05-2021 07:40 AM
07-05-2021 11:56 AM
Good morning, tycox93,
Welcome to our community forums. I appreciate you taking the time to write to us regarding this e-gift card purchase. I know I keep a close eye on my bank account and would also feel concerned to see a charge for a purchase that didn't process. I would be glad to provide some information on how to get assistance moving forward.
As you mentioned, e-gift cards are fulfilled by our partner CashStar. While I wish I could be of more assistance regarding these authorization holds, I would recommend reaching out to CashStar Support directly so they can review these orders.
Please do let me know if there are any other matters that I can help you with!
07-05-2021 12:14 PM