01-25-2019 10:04 AM
01-25-2019 11:47 AM
I know how it can be frustrating when an order is not fulfilled as promised. A couple weeks back I experienced the same and part of the items couldn't be left outside due to extreme cold weather so that meant rerouting to a pick up location and days later. Did I like it, no. As you said you've always received other preorders on time. But on the other hand due to wherever reasons delays come up and then to find out not a whole lot can be done in terms of stopping the process given the status the order is in. Am sorry you have to wait however I hope you enjoy the game though when you finally receive it.
01-25-2019 12:06 PM
Thank you for taking the time out of your day to post to our community! We understand noticing that your Resident Evil 2 purchase isn’t going to be fulfilled today is upsetting. We’d be happy to shed some light on this for you.
Orders can only be cancelled after the first 30 minutes of placing your order. This is noted in our Cancel Your Order help guide. It may be possible to cancel them outside of that limited window, but it just depends on the order’s status and where it is in the process. We’re sorry to hear upon calling (888) 237-8289 they weren’t empathic to your situation or opted to shed some further light on this for you.
Our Entertainment Pre-Order FAQs it specifically shares BestBuy.com strives to ship pre-orders as soon as they are received in our fulfillment centers. Our goal is to ensure timely delivery of a pre-ordered item on, or around, the actual release date of the product. Please note you’re always welcome to choose a faster delivery method at the time of purchase to ensure you get purchase on a specific date. Thank you again for your feedback!