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Posts: 2
Registered: ‎04-30-2020

Transaction Dispute

charge of $176.96 pending in my personal bank account from BestBuy.com. I did not make this transaction & respectfully request this charge be credited to my bank account. What do we need to do to resolve?
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Registered: ‎01-03-2013

Re: Transaction Dispute

Hi there, diannemb56, 

 

Welcome to the forum, though I wish this were under better circumstances. I apologize for the delay in our reply. Finding a charge on your account you did not authorize can be quite unsettling, so I'm glad you reached out to see what can be done. 

Given the time that has passed, it is most likely the order is unable to be cancelled. As such, you would want to ensure you connect with your financial institution to report and dispute the charge, getting a new card issued to you as well. You may also wish to connect with your local authorities to report the charge as well. I would be happy to take a closer look at this with you though, to ensure it is appropriate documented on our end. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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