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Posts: 1
Registered: ‎04-16-2019

Tracking states that my item was delivered by my garage, but it's not there

I signed up to receive a confirmation text message that tells me when my package has arrived. About 6 minutes after I received the message, I went outside and the package wasn't there. I'm just a bit nervous because the package contents were expensive.

 

Thank you in advance

Posts: 11,592
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Registered: ‎01-03-2013

Re: Tracking states that my item was delivered by my garage, but it's not there

Good afternoon, kobs23, and welcome! 

Thank you for connecting with us! If you're anything like me, once you place an order you obsessively watch it process and once shipped, watch the tracking information. I'm sure you were eager to head outside and collect your package after receiving a text notification that a package had been delivered. I'm dismayed to hear though that you've had trouble locating it. As an expensive item, I'm sure this has left you quite concerned. I would be happy to take a closer look at this with you. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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