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New Member
Posts: 2
Registered: ‎08-21-2019

Tracking says delivered but package is not here!

I bought a Google Chromecast with free shipping to arrive today, August 21. 


UPS says my package was delivered and left by the front door, but I was standing in the kitchen watching the driver go by at the time it says the package was delivered. So I went out and searched my front porch, the driveway, the entire front yard, even the mailbox, but there's nothing. I contacted UPS, and they said "Sorry the package isn't where we left it."


No, I'm saying your driver didn't even stop at my house, let alone deliver a package. UPS then said to contact YOU about an investigation. So I guess their driver lying about delivering a package is your problem. It's not my problem, however.


Please refund the cost of this item. If I had known I would not receive it by UPS, I would have just picked it up in the store.

Posts: 525
Topics: 31
Kudos: 121
Solutions: 25
Registered: ‎10-03-2017

Re: Tracking says delivered but package is not here!

Hi, HAFowler, 


Thanks for connecting with Best Buy through our Forums!


I know that the anticipation of receiving a package can be exciting, and to watch as the delivery truck drives by would certainly be disheartening for me to see too. I'd be happy to help you out and explore what possible options we have to help you out with this situation that you find yourself in. 


In order for us to begin, can you share with us your full name, email address, phone number and order number in a Private Message? You can send that to me by clicking on the button in my signature next to my name to get started. 


Thank you,

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-21-2019

Re: Tracking says delivered but package is not here!

Thank you for you response, but the package miraculously showed up on my doorstep this morning, and the item works perfectly! 😀