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Posts: 6
Registered: ‎08-16-2016

Tracking says delivered, but can not locate the item

I recently purchased an item, and ordered it with Next Day Shipping. It’s a computer part that I needed as soon as possible. It was set to be delivered today, and according to the tracking, it was. However, I am not able to locate the package. I asked my neighbors to see if they received it mistakenly, but they have not.

Does anyone have any advice to where I can look for the package? I called UPS, but they were not much help.
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Posts: 3,969
Topics: 35
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Registered: ‎11-29-2016

Re: Tracking says delivered, but can not locate the item

[ Edited ]

Good afternoon, Edgarga9,

 

Welcome back to our forums!  I’ve been in your shoes once or twice, and it’s never fun to try and track down missing packages.  I ordered some headphones this past holiday season, and despite UPS telling me they’d be waiting in my mailbox for me when I got home, there was nothing be a few envelopes, and a feeling of disappointment when I opened my mailbox that day.  I’m sorry to hear your recent order with us isn’t where you were expecting, but I’ll be happy to offer any additional assistance I can.

 

We have seen instances in the past, especially with Same-Day or Next-Day shipping where UPS will indicate an order has been delivered, only for the order to arrive a day later.  As it looks like you posted to our forums yesterday, there is a chance your order may have already arrived today.  If this isn’t the case, feel free to send me a private message with the following pieces of information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research, and hopefully offer any additional assistance I can.  To send me a private message, be sure to use the blue "Private Message" button in my signature.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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