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Posts: 1
Registered: ‎08-18-2021

Tracking says delivered, but I didn't receive my item

It says that it was Delivered on Aug 10, 2021 , but it wasn't.

I'm no longer at the location of the delivery address , so I would prefer  to cancel the order.

Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Tracking says delivered, but I didn't receive my item

Greetings, YOCHAY!


Welcome to the Best Buy Forums!!


I appreciate you reaching out to us regarding your order and choosing us for your purchase. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control. It saddens me to learn you haven't received it, but I'm here to help where I can.


Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
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