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New Member
Posts: 2
Registered: ‎03-24-2020

Tracking Status UPS

Hello. I ordered on 03/18 a pair of Headphones. Got the Tracking information from BestBuy. On the Homepage it says that the delivery took place and was shipped.


But UPS tracking tells me that they just got the shipping information. "Order ready for UPS"


The shipping Adress in an military APO, could that be the issue here?


Thank you for reply..



New Member
Posts: 2
Registered: ‎03-24-2020

Re: Tracking Status UPS

Hello? Could somebody from the "support Team" please anwer the Question? 


Thank you very much..

Posts: 4,644
Topics: 50
Kudos: 499
Solutions: 280
Registered: ‎11-29-2016

Re: Tracking Status UPS

Welcome to our forums, MikeKilo,


My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days. 


I’m sorry to hear your order with us was taking a bit longer than we’d typically expect to arrive to you, however, if you’ve not yet received your order, I’ll be happy to take a closer look, and offer any additional assistance I can.  For me to review your order, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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