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Posts: 1
Registered: ‎08-22-2019

Tracking Not Updating

I placed an order on August 17. At checkout I selected two-day shipping, for delivery on August 20. Since, I have received two of the three items in my order. The third item was "shipped" on August 19, but the tracking has not updated beyond the shipping label being created. Is there any way for me to find out when to expect the package?

Posts: 632
Topics: 27
Kudos: 119
Solutions: 29
Registered: ‎02-08-2019

Re: Tracking Not Updating

Hi there, User895351,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

I always track all my orders as well, so I can certainly understand wanting to check on the estimated arrival date of the item. I'd be more than happy to take a peak at your order to see if I can offer any insight on that. To do so, can you send me a private message that includes your full name, phone number, email address, and order number? You can send me a secure message by clicking the button down below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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