12-17-2021 10:17 AM
12-17-2021 02:17 PM
Hi there, Aditya,
Thank you very much for taking the time to share this concern with us. Generally speaking, it can take up to a full billing cycle for refunds to appears on a billing statement, but typically they do show on the account sooner. I'll be happy to take a closer look at this to see what's happening.
To allow me to get started, I will need a bit more information from you. Can you please send me a private message with your full name, phone number and email address? If you're logged into the forum from a PC, you should see the "Private Message" button next to my signature below this post.