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New Member
Posts: 5
Registered: ‎10-29-2017
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There was a problem adding your product to cart.

I recently was able to purchase one of the RTX 3070 cards. Problem is, ever since then I cannot add ANY item to my cart on ANY device. I can only place orders via the BB app.Immediately when I click add to cart I get "There was a problem adding your product to cart".

 

I've gone through the steps outlined in this forum but they did not resolve the issue. Could a BB rep please help? Perhaps something can be cleared on your end??? 

 

Thank you

Posts: 705
Topics: 31
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Registered: ‎02-08-2019

Re: There was a problem adding your product to cart.

Hey, mario64,

 

Thanks for reaching out to us on the Forums. It's odd that you're only able to place orders through the app, and no where else! I would definitely want to know why I'm not able to add products to my cart, and we'd like to do what we can to help you out here.

 

Please send us a private message with your full name, email, and phone number and I can take a closer look into this and see how I can help.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-29-2017

Re: There was a problem adding your product to cart.


@Meg-BBY wrote:

Hey, mario64,

 

Thanks for reaching out to us on the Forums. It's odd that you're only able to place orders through the app, and no where else! I would definitely want to know why I'm not able to add products to my cart, and we'd like to do what we can to help you out here.

 

Please send us a private message with your full name, email, and phone number and I can take a closer look into this and see how I can help.

 

Best,

 


Sent

New Member
Posts: 5
Registered: ‎10-29-2017

Re: There was a problem adding your product to cart.

Still waiting on a response to my PM Meg

New Member
Posts: 1
Registered: ‎02-21-2021

Re: There was a problem adding your product to cart.

I have the same problem, yet can't find any info. please share fix if found
Posts: 11,247
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Registered: ‎11-10-2008

Re: There was a problem adding your product to cart.

Had replied to another post. The poster said an ad blocker was to blame. Can you check on this ?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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New Member
Posts: 5
Registered: ‎10-29-2017

Re: There was a problem adding your product to cart.


@hockeycanuckjc wrote:

Had replied to another post. The poster said an ad blocker was to blame. Can you check on this ?


Confirmed. Finally tracked it down to uBlock Origin ad blocker. Disabling it on bestbuy.com resolved the issue. 

New Member
Posts: 1
Registered: ‎05-18-2021

Re: There was a problem adding your product to cart.

Same problem.  Cleared when I disable my VPN