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Posts: 1
Registered: ‎11-08-2019

The tracking says the package was delivered but cannot be found.

I bought a game for my friend as a gift. The tracking says package was delivered in Nov 5 but he couldn't find it. He waited couple more days but still couldn't find it. He contacted UPS but they said he need to contact the seller so here I am. What should I do?


Posts: 616
Topics: 40
Kudos: 85
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Registered: ‎07-23-2018

Re: The tracking says the package was delivered but cannot be found.

Hello, ingtellect,


Thanks for checking in with us here on the Best Buy Forums, although I wish we were meeting under a better circumstance. Games are great gifts, and that was thoughtful of you to send one to your friend. I’m sorry to hear it went missing after it was supposedly delivered by the carrier. Although we wouldn’t be able to make any guarantees to a specific outcome, we’d be glad to look further into this with you.


When you have the time, we will need to gather some additional information. Please send a private message, which you can do by selecting the darker blue button to the right of my name below. Be sure to include your full name, email address, and telephone number. If the order number is available, please add that to the correspondence as well.


We look forward to hearing from you!

Sarah|Social Media Specialist | Best Buy® Corporate
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