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Posts: 1
Registered: ‎08-06-2022

The pool that never was

We ordered a pool package online from Best Buy on July 4th, then canceled the order on july 6th. The pool package included the pool, frame, cover, ladder, vacuum, filter, pump, etc. Delivery was set for july 6, and we only received one item from the pool package. We purchsed on july 3rd, on the 6th the only item delivered to my home by fedex was the pool vacuum. I expected multiple packages seeing as the whole purchase had many items, so i didnt think to ask fed ex where the rest of it was. A few days go by and no more items come. We contact best buy and fed ex, no one knows where the items are, so we cancel the order to begin the return process. A week goes by, no refund. We contacted Best Buy customer care, they say it should be there in 7-10 business days, so we wait. By mid July we still have no refund, call again, same scenario but this guy says he will send us a $100 gift card for our troubles and will process the return right away. We wait 7-10 more days, still no return. Call again after that, this guy says he will take it to the “back room” whatever that is to escalate it. Nothing happens. Call again 5 days later, the guy that day named Dustin, says that he is taking care of it. Still no return. August 2nd, apparently they are still reviewing our refund, we sent back the vacuum on July 10th. It’s been over a month and we are still waiting on $1900 to be refunded back to our Best Buy card… the is the absolute worst experience ever. Now it’s august 6th, we’ve had over a billing cycle, and no refund. If it was $20 I wouldn’t care, but it’s $1900
Posts: 48
Topics: 1
Kudos: 15
Solutions: 3
Registered: ‎11-24-2021

Re: The pool that never was

Good Evening, leslie2022.


Welcome to the Best Buy Forums.


Thanks for reaching out. Thank you for that candid retelling of your experience. I can understand how frustrating a situation like that can be. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you.


Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
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