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Posts: 1
Registered: ‎04-29-2020

The WORST Customer Service

My husband and I ordered a laptop for our daughter to use for school while at home during the pandemic. We NEVER received the package, and three separate customer service reps confirmed that Best Buy lost the package and that we never received it. However, Best Buy still charged us for the lost laptop. To make it worse, we have now been charged 3 times for the same missing laptop and every time we call to resolve this issue we get the same response: we will initiate the refund, but it will take a month before you get your money back.
Apparently not a single manager or senior level person is working for Best Buy because I cannot not be transferred, and was told that managers are not taking calls, therefore the same response keeps happening: they try to refund but instead charge, and then can’t tell me why it’s not working or when I’ll get my money back. It’s a cycle. Please tell me how to get my money back for the 3 charges. It’s now been weeks.
Posts: 948
Topics: 54
Kudos: 254
Solutions: 58
Registered: ‎11-30-2015

Re: The WORST Customer Service

Hi, E2williams,

Thanks for joining our online community. I apologize for the delay in response as we all learn to navigate this new normal.

I'm sorry for all of the confusion with the billing of your order. I can understand that this is not an ideal time to have funds tied up. If this is something that you're still seeking assistance with, I'm here to help. To get in touch, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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