12-21-2017 06:06 AM
01-02-2018 12:11 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry it has taken so long to get back to you on this. With the busy holiday season we’re a bit behind ant it is taking longer to reply to everyone than I’d like.
I understand how important it is for a gift to be a surprise, and I apologize that the way gift wrapping works wasn’t properly explained to you by Edward. Products are often sourced from different locations, and there is no way to consolidate them into a single package.
Due to regulations about shipping products with lithium ion batteries, they will sometimes have to be shipped with the notifications about the batteries visible. Because of this certain products will need to be shipped without any additional packaging and wrapping.
I hope that you were able to get that second order you placed canceled. If not you would be able to return the extra items via mail or in one of our stores under our Return & Exchange Promise.
I love my Switch and I’m sure your boyfriend will as well, even if it wasn’t as much of a surprise as you had hoped. If you have any additional questions or if there’s anything else I can help you out with please let me know.