08-13-2019 11:55 AM
Looks like now when you pre-order The Secret Life of Pets 2 you will receive a free digital code to watch today. I pre-ordered before today and am wondering if I will also receive a code? Or would I just have to cancel and put in a new order? I'd prefer to keep my current pre-order as it's attached to a larger order on my BBY card.
08-13-2019 09:26 PM
08-14-2019 10:35 PM
In almost every instance I've seen, you'd automatically be entitled for any pre-order bonus added after you made your reservation.
Q: What if a special offer or giveaway becomes available after I place my pre-order?
A: No problem. All pre-ordered items will receive any offer enhancements that become available (e.g., if a free game disc is added to the offer, you will receive it even if it was not available at the time you placed your pre-order).
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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08-15-2019 06:15 AM
08-16-2019 01:07 PM
Hi there, everyone,
Thanks for stopping by our forums and letting us know about your order. I don't pre-order too many movies but when I do, chances are it's because I can watch it again early. I would be happy to check on your orders to make sure everything is processing normally. I will need a few more details so I can review these purchases. Can you please send me a private message with your:
You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you!