01-23-2022 09:59 PM
01-23-2022 10:03 PM
Keep in mind, an item showing "delivered" at the returns warehouse simply means that the item has reached the loading dock. Once they've actually begun processing the return it should change to reflect that they have begun the return process. I haven't heard anything recently, but last I did hear this process was approximately a 15 day process. You may not see anything for a few more days.
01-24-2022 08:56 AM
Thank you for checking in with us. When I order products online, I expect them to arrive in pristine condition. I understand why you’d expect the same, and I am sorry to hear that may not have been the outcome. It stands to reason a return would have been the route you would have wanted to take. Our goal is to provide timely refunds. As jdogg836 mentioned, the delivery confirmation you received indicates the package has arrived at the facility that will be processing the return. This process generally takes 7-10 business days. Because our teams are dealing with an increased amount of holiday returns, it make take a few extra days for your return to be processed. Your patience is extremely appreciated. I’d be happy to see if I may be able to provide you with a status update.
To get started, I would need you to please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful. To send a Private Message, simply select the darker blue icon, which is located across from my signature.
01-24-2022 02:02 PM
01-24-2022 02:37 PM
I am sorry to hear you are having trouble sending a Private Message, as I understand that would be frustrating. I have some steps that should help!
Please clear your cache and cookies in your browser then log back into our community. This should remedy the issue you’re experiencing and allow you to send Private Messages. I look forward to hearing from you.