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New Member
Posts: 2
Registered: ‎01-23-2022

Terrible customer service. Sold "used" product, and STILL waiting for return.

Very disappointed that I have not heard ANYTHING from BestBuy after receiving a used product in Order:

BBY01-8065######

on Jan 6, 2022.
 
First off, the product arrived clearly opened, tampered with and used.
There was a lousy job of trying to repackage, and it was sold to me as a NEW product at MSRP. Not open-box or anything.
 
Recieved Jan 9th.
I spent a lot of time on chat and on the phone with representatives from BestBuy who assured me they would take care of this for me.
I asked for a refund and return, and promptly shipped the item back to BestBuy. 1 day after I received it!.
 
I shipped it on Jan 10th, 2022 with a label provided by BestBuy.
 
It has been over 10 days since delivery to your warehouse.
UPS shows delivered 1/12/2022.
 
I have not heard a single thing back from BBteam, and I check the online Best Buy app and the order just shows Delivered. No mention of return, no indication that it's even being returned, let alone I have already sent it back to you.
 
PLEASE reach out to me here via email as soon as possible. 
 
This has been a nightmare of an experience with your lousy customer service.
Best Buy Employee
Posts: 2,563
Registered: ‎01-09-2015

Re: Terrible customer service. Sold "used" product, and STILL waiting for return.

Keep in mind, an item showing "delivered" at the returns warehouse simply means that the item has reached the loading dock.  Once they've actually begun processing the return it should change to reflect that they have begun the return process.  I haven't heard anything recently, but last I did hear this process was approximately a 15 day process.  You may not see anything for a few more days. 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 977
Topics: 55
Kudos: 123
Solutions: 53
Registered: ‎07-23-2018

Re: Terrible customer service. Sold "used" product, and STILL waiting for return.

Hello, mmondelo,

 

Thank you for checking in with us. When I order products online, I expect them to arrive in pristine condition. I understand why you’d expect the same, and I am sorry to hear that may not have been the outcome. It stands to reason a return would have been the route you would have wanted to take. Our goal is to provide timely refunds. As jdogg836 mentioned, the delivery confirmation you received indicates the package has arrived at the facility that will be processing the return. This process generally takes 7-10 business days. Because our teams are dealing with an increased amount of holiday returns, it make take a few extra days for your return to be processed. Your patience is extremely appreciated. I’d be happy to see if I may be able to provide you with a status update.

 

To get started, I would need you to please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-23-2022

Re: Terrible customer service. Sold "used" product, and STILL waiting for return.

I try to send a Private message and I get an error saying "You have reached the limit for number of private messages that you can send for now. Please try again later."

What kind of joke is this.

Please message me and I will reply with the info you asked for.
Posts: 977
Topics: 55
Kudos: 123
Solutions: 53
Registered: ‎07-23-2018

Re: Terrible customer service. Sold "used" product, and STILL waiting for return.

Hello again.

 

I am sorry to hear you are having trouble sending a Private Message, as I understand that would be frustrating. I have some steps that should help! 

 

Please clear your cache and cookies in your browser then log back into our community. This should remedy the issue you’re experiencing and allow you to send Private Messages. I look forward to hearing from you.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!