Add Product

Search Results:

New Member
Posts: 1
Registered: ‎04-14-2019

Terrible customer experience with damage to my house.

I pruchased a 65" Samsung. from BestBuy in november, it deveoped a dead pixle, since I was outside of the return time, I contacted samsung directly...after 4 weeks of dealing with that, they sent me a RA number and said to go to my local bestbuy. 


I really did not want this model anymore and asked if I can spend more and upgrade, they said they are not allowd to do that...weird, I want to give you more money and you say no....strange...


anyways they set up a home delivery and pick up my old TV. The large truck came and delivered the new one very smoothy. when leaveing the truck cought the overhead lines, and RIPPED MY VERIZON FIOS BOX OFF MY HOSUE, AND DAMAGED PART OF MY ROOF NEXT TO THE POWER. It was a rather large bang, scared the crap out of me....AND THEY DID NOT STOP OR COME BACK!!!!


My neighbor saw the incedent and called 911, The police came and I filed a police report, I had my local power company come out and check the power lines, comcast and verizon had to come out sice there lines where laying all over the road and my driveways/front yard....uttlery a huge freaking mess...


Here is the kicker, the new TV delivered has a dead i have to pack up the new tv myself and bring it back to my local store......I have wasted countless hours of my life dealing with this....I feel I should be compensated and this time and at lease have a fully defect free TV.




Posts: 3,012
Topics: 69
Kudos: 144
Blog Posts: 4
Solutions: 148
Registered: ‎04-18-2017

Re: Terrible customer experience with damage to my house.

Welcome to the Best Buy forums, Brad777, 

It's shocking to hear everything that you've gone through with the most recent TV's that you've purchased from Best Buy.  I'd be unable to promise any outcome that would come out of the new TV that is also showing a dead pixel, but I'm grateful to know you're returning to the store to get this addressed.  Feel welcome to bring up all of this to your local Best Buy leaders and know that we'll be here if you have any questions, comments, or concerns after working with them! 


Thank you for taking the time to share, and I do hope your return trip will yield positive results! 



JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!