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Registered: ‎03-06-2017
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Terrible Customer Service Experience and I Still Don't Have the Item I Ordered

I placed an order last week for a Nintendo Switch game.  I received my Package on Tuesday, but when I opened it the package did not contain the item I had ordered.  Instead, it had three items that someone else had ordered along with their packing receipt.  I tried taking it to a store nearby to clear up the issue but they said they couldn't help me and I had to call customer service.  I have tried to call customer service several times since then, but always get the automated voice which tells me it is transferring me to a customer service rep, then I hear a busy tone for a few seconds before the call just hangs up.  I just want the item I ordered and paid for, I do not want this other person's order, and I am finding it infinitely frustrating that apparently my only option to get this resolved is through the customer service number which has been completely useless.

Posts: 440
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Kudos: 151
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Registered: ‎11-30-2015

Re: Terrible Customer Service Experience and I Still Don't Have the Item I Ordered

Greetings, kmjesseman!

Thanks for joining our online community, here on the Best Buy forums!

I apologize for the mix-up with your order. I can only imagine how surprised you were when you opened up the shipping box! I would be happy to look into this for you, and see what next steps might be available to you. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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