03-16-2019 01:50 PM
I placed an order last week for a Nintendo Switch game. I received my Package on Tuesday, but when I opened it the package did not contain the item I had ordered. Instead, it had three items that someone else had ordered along with their packing receipt. I tried taking it to a store nearby to clear up the issue but they said they couldn't help me and I had to call customer service. I have tried to call customer service several times since then, but always get the automated voice which tells me it is transferring me to a customer service rep, then I hear a busy tone for a few seconds before the call just hangs up. I just want the item I ordered and paid for, I do not want this other person's order, and I am finding it infinitely frustrating that apparently my only option to get this resolved is through the customer service number which has been completely useless.
Solved! Go to Solution.
03-16-2019 04:29 PM
Thanks for joining our online community, here on the Best Buy forums!
I apologize for the mix-up with your order. I can only imagine how surprised you were when you opened up the shipping box! I would be happy to look into this for you, and see what next steps might be available to you. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.