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Regular Member
Posts: 34
Registered: ‎08-14-2017

Team Sonic Racing price match

I ordered Team Sonic Racing when it was brand new, but less than a month after release, they have deducted $10 from the price. Since it's so soon, is it possible I can get it for this new price, either by returning my already-opened copy or just getting a refund in the difference (since it's still within the return period)? Because I'm feeling a bit cheated, honestly.

 

I appreciate any help, thanks.

Best Buy Employee
Posts: 960
Registered: ‎01-09-2015

Re: Team Sonic Racing price match

Price matching is possible if Best Buy drops the price so long as you’re within your return exchange period. In most cases, this is 15 days, however based on your MyBestBuy status you could have 30 or 45 days as well.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Regular Member
Posts: 34
Registered: ‎08-14-2017

Re: Team Sonic Racing price match

Thanks, so do you know if I am eligible?

Best Buy Employee
Posts: 960
Registered: ‎01-09-2015

Re: Team Sonic Racing price match

Not enough information to answer with any certainty. You should be able to look at your receipt to find your My Best Buy status, and based on that would determine the time frame.  I wouldn't waste any time, you have to request the price match while the price is still active AND in your return policy.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,633
Topics: 63
Kudos: 528
Solutions: 326
Registered: ‎12-23-2016

Re: Team Sonic Racing price match

Hi, Tails,

Welcome back to the forums. Thanks very much for the question.

 

As jdogg836 noted, a price match is available for 15 days to most customers under our Price Match Guarantee.  If you’re an Elite or Elite Plus My Best Buy member, that could be extended, however.

 

Please send in a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and order number to check to see if that price match can be applied.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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