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Posts: 1
Registered: ‎12-02-2019

Tax Calculation System Issue

[ Edited ]



I ordered a gaming laptop on Black Friday(Order: {removed per forum guidelines}. The thing is that I got the following message at the order page: "Our tax calculation system is temporarily down. Your current order total does not reflect sales tax or other applicable taxes. However, you will be charged tax for this order.". Is everything ok with my purchase? I am doing an international purchase to an US address, and I followed this tutorial of yours: .   Should I be worried?


Thank you very much for your attention,

Pedro {removed per forum guidelines}

Posts: 421
Topics: 22
Kudos: 82
Solutions: 17
Registered: ‎02-08-2019

Re: Tax Calculation System Issue

Hi there, PedroHenriqueSantamariaSilva,

Thank you for joining our community and for taking the time to write in to us.

I can certainly understand wanting to ensure that all is well with your order, especially after getting that message. Typically, this message will be sent if your taxes may be charged after the order has been placed. With that being said, I'd be more than happy to take a look at your order to ensure that everything is processing smoothly. To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by selecting the blue button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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