09-01-2021 01:57 PM
My order of a new TV and Alexa was completely messed up.
The TV was sent to the wrong address and the Alexa was canceled by Best Buy.
I re-ordered the TV and it has arrived at the proper address; However the Alexa stills shows cancelled and was never received.
09-01-2021 03:30 PM
Hi there, PBKulas,
Thank you for getting in contact with us here on our Forums page! I'm glad to hear that you were able to get your TV delivered to the proper address, however I'd like to look into the order with your Alexa a little closer.
To get started, can you please send us a private message verifying your full name, order number, and phone number?