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New Member
Posts: 3
Registered: ‎09-01-2021

TV Delivered to Wrong Address

My order of a new TV and Alexa was completely messed up.

 

The TV was sent to the wrong address and the Alexa was canceled by Best Buy.

 

I re-ordered the TV and it has arrived at the proper address; However the Alexa stills shows cancelled and was never received.

 

HELP  !!

Posts: 17
Topics: 0
Kudos: 2
Solutions: 0
Registered: ‎01-17-2020

Re: TV Delivered to Wrong Address

Hi there, PBKulas,

 

Thank you for getting in contact with us here on our Forums page! I'm glad to hear that you were able to get your TV delivered to the proper address, however I'd like to look into the order with your Alexa a little closer. 

 

To get started, can you please send us a private message verifying your full name, order number, and phone number? 

 

Thank you! 

Duncan|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-01-2021

Re: TV Delivered to Wrong Address

Please resend the Echo Dot as the university was on holiday and not able to receive the initial shipment. Shipment dept is avail M-F only; 9am - 4pm

Thanks