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New Member
Posts: 2
Registered: ‎12-08-2016

TIME SENSITIVE - Order Never Shipped Out

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I recently placed an order online and selected next day shipping {removed per forum guidelines} . However this order has never been shipped out while the website indicated that it should be delivered this Monday. I reached out to online chat support and ask if the order can be arranged to be picked up locally but they always say there is nothing they can do to change the status. Can anyone help me with this? I need to get the order by Thursday since this is a gift...

Social Media Specialist
Posts: 137
Registered: ‎05-07-2019

Re: TIME SENSITIVE - Order Never Shipped Out

Hi donglishi1202,


Thanks for reaching out to us here on the Best Buy Forums. I certainly understand where you're coming from with this being time sensitive, so I'd be happy to take a look into this and see what we can do to help. To get started, can you send me a private message here with your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.


Best Regards,

Caleb|Senior Social Media Specialist | Best Buy® Corporate
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