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Posts: 3
Registered: ‎06-04-2014

TCL 65" LED 6-Series 4K UHD TV Delivered Damaged

I’ve been eyeballing it for a long time, but I finally had the extra funds available to purchase a TCL 65" LED 6-Series 4K UHD TV alongside the five-year Geek Squad warranty from Best Buy's online website this past week (April 10th) with a delivery date for today (April 13th) as neither my girlfriend or I have a car big enough to do an in-store pickup from our preferred Best Buy store.


When a third-party delivery company came to deliver the television this afternoon, they dropped the television off in my living room, had my girlfriend sign a document saying she accepted the delivery (she didn’t receive a copy of the form she signed), and went on their way. As I discovered later from a colleague of mine who was previously a Best Buy store manager, they’re supposed to unbox the television to inspect the set to ensure the set is in working order before leaving. That did not happen.


I invited a few friends after I got off work to help assist me with the unboxing of the television. Once we had everything ready to go, we plugged in the television only to be greeted to an entirely cracked LED screen.


By time I was able to call Best Buy’s customer service number to see what could be done, the support line was already closed for the evening.


Based upon my experience this evening, I am extremely disappointed. I’ve been excited all week waiting for the television to arrive only to receive a physically damaged unit right off the bat.


I don’t get much time off work, so I was looking forward to enjoying my next few days off with a brand new television to play around with. Unfortunately it doesn’t seem like that will be happening now. I know I’ll be calling Best Buy support tomorrow morning before I head into work, but I’m hoping this situation can be resolved.

New Member
Posts: 3
Registered: ‎06-04-2014

Re: TCL 65" LED 6-Series 4K UHD TV Delivered Damaged

I just got off the phone with someone in the Geek Squad Home Theater department who was extremely helpful and assisted with the setup for an exchange this coming Wednesday (the 17th).

It was disappointing to hear that it’s no longer policy for the delivery company (let it be Best Buy or third-party) to inspect the television before they leave, but at least an exchange is in place with the ultimate goal that the second set has no issues.
Posts: 26
Topics: 4
Kudos: 4
Blog Posts: 0
Solutions: 0
Registered: ‎12-28-2015

Re: TCL 65" LED 6-Series 4K UHD TV Delivered Damaged

Hello, cupboardoflove,


Thank you for posting here on the Best Buy forums.


I have just responded to your post on Facebook, and we may continue our conversation there as you deem necessary.



Thank you,

Carolina|Social Media Specialist | Best Buy® Corporate
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