10-25-2021 01:42 AM
Solved! Go to Solution.
10-26-2021 05:14 PM
Welcome to our Best Buy Support forums! Having an order go missing is never welcome, but then to not receive the refund as expected is certainly not ideal.
Gift cards are typically refunded within within 24 hours of a refund being processed, but there's sometimes issues that can cause the refund to not go through. PayPal refunds are typically processed within one week but the timeframe can vary depending on the payment method used with them.
I'd be happy to look into your refund though to see what the status is. Can you please send me a private message with your full name, phone number, email address, and the order number? To send the private message, you can use the button in my signature below.