01-28-2021 03:45 PM
Solved! Go to Solution.
02-02-2021 10:12 AM
Good morning, Hdmed,
Welcome to our forums! Just so you’re aware, our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so while I wish your visit were under more fortunate circumstances, you’ve certainly come to the right place for help!
In regards to your order, once cancelled, you should see the funds return to your Best Buy gift card or store credit within 30 minutes, as outlined in our Cancel Your Order Help Center article, so it’s disappointing to hear this process is taking a bit longer than we’d typically expect.
If you’re still not seeing your funds on these cards, feel free to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.