Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎09-16-2019
Accepted Solution

Store Pickup status stuck in "In Progress"

I purchased an NVIDIA RTX 2070 SUPER graphics card on September 12th, and at the same day I received an email with the subject line: "We have received your order, but it is not ready yet!". Since then, the status of my purchase is "In Progress." In the Store Capture section of Order Details, my RTX 2070 SUPER video card has the status "Preparing for Pickup on Wednesday". It comes with two free games and its status is "Order Received". When I click "Order Status" in the site header, it says "Order received, ready for pickup on Wednesday, September 18th.".
Since this is the first time I made a purchase on BestBuy, I would like to know if everything is ok, and if I will be able to pickup the order on the given day. Because, the order amount has already been taken from my credit card.

New Member
Posts: 3
Registered: ‎09-16-2019

Re: Store Pickup status stuck in "In Progress"

Instead of "In the Store Capture section of Order Details" is "In the Store Pickup Section of Order Details". I wrote wrong.

Posts: 9,012
Topics: 83
Kudos: 271
Blog Posts: 47
Solutions: 363
Registered: ‎09-29-2008

Re: Store Pickup status stuck in "In Progress"

Hi schmitt,

 

This does sound like a confusing experience, and I can certainly understand your concern as to when you will receive this order. I would love to look into this order for you. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-16-2019

Re: Store Pickup status stuck in "In Progress"

Hi Allan, how are you? I already received an email with the status "Ready to pick up". My only concern was that the status took too long to update. But in the end everything worked out, so thanks for your time.

Posts: 9,012
Topics: 83
Kudos: 271
Blog Posts: 47
Solutions: 363
Registered: ‎09-29-2008

Re: Store Pickup status stuck in "In Progress"

Hey schmitt,

 

Thanks for the update, and I'm glad you got taken care of!

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!